Frequently Asked Questions

Yes. Star-Line is a B2B wholesale giftware and greeting card supplier servicing retailers and other business customers across Australia and New Zealand.

We have been supplying retailers since 1989 and offer a broad range of giftware, greeting cards and impulse-buy products for stores of all sizes.

We work with a wide range of retailers and businesses, including gift shops, newsagencies, pharmacies, bookstores, florists, homewares stores, tourist attractions, theme parks, variety stores and other retailers.

If you’re not sure whether your business qualifies, just get in touch with us.

You can apply for a Star-Line trading account by reaching out to us by email at accounts@star-line.com.au or by calling +61 494 388 444.

Once your account has been approved, you can access our wholesale ordering platform and place orders online. You can also order through your local Star-Line sales representative.

No, our ranges are designed to suit retailers of different sizes and budgets. Complete range and display packages currently start from around $139.99 and extend to more than $2,000 for larger retail displays.

After their initial order, some customers regularly place smaller top-up orders, while others prefer to consolidate their orders into larger shipments to make freight more cost-effective.

Individual products and ranges may be supplied in specified pack quantities or display configurations, but there is no requirement to place a large order.

Yes, if you operate an online retail business and would like to stock Star-Line products, you’re welcome to apply for a wholesale account.

Yes, Star-Line supplies retailers throughout both Australia and New Zealand.

We also have sales representatives servicing most locations across New Zealand who can assist with products, orders and new ranges.

Our wholesale business supplies approved retailers and business customers rather than selling directly to the general public.

If you’re looking for a particular Star-Line product, contact us and we may be able to help you find a stockist.

Approved customers can order online through our B2B ordering platform or by email at accounts@star-line.com.au.

You can also order through your Star-Line sales representative or contact our office if you need help putting an order together.

Yes. You can browse our website and current catalogue to get an overview of our ranges before opening an account. If you prefer to see the products in person, you can visit our West Gosford warehouse, or send us an enquiry and your local sales representative visit your store to show you samples of the products you’re interested in.

Yes. Trade credit terms are available to approved customers who complete our trade credit application. Credit facilities are subject to approval and your applicable payment terms will be confirmed with you and shown on your invoices.

Where trade credit has not been approved, payment is required before dispatch.

Contact us as soon as possible.

If your order has not yet been packed or dispatched, we’ll do our best to accommodate any additions or changes. Once an order has been dispatched, changes may not be possible.

Yes. Pre-orders are available on selected new, seasonal and incoming ranges.

Expected availability will generally be shown in our catalogue or advised by our team or your sales representative. Arrival dates are estimates and can occasionally change due to international freight, production or other circumstances outside our control.

We maintain healthy stock levels across our ranges, but popular products can occasionally sell out.

Where practical, out-of-stock products will automatically be placed on backorder and supplied when stock becomes available.

If keeping an item on backorder isn’t practical, we’ll contact you to discuss the available options.

We deliver to retailers throughout Australia and New Zealand, including regional and remote areas.

Rather than simply passing the full cost of freight on to our customers, Star-Line charges a contribution towards the cost of delivery and absorbs part of the freight cost ourselves.

Freight costs have increased considerably, particularly with the recent rise in fuel prices and transport surcharges. We work with our freight providers and absorb part of these increases wherever practicable to keep delivery costs as reasonable as possible for our customers.

Freight will vary depending on your order size, weight and delivery location.

If freight efficiency is important to you, our team can also help you plan an order that makes the best use of your delivery cost.

We pride ourselves on a fast turnaround.

For products that are in stock, orders are typically dispatched anywhere from the same business day to within two business days.

If you have an urgent order or need stock by a particular date, let us know. We can often prioritise urgent orders by request.

Yes. Customers are welcome to collect orders directly from our West Gosford warehouse during business hours.

Please arrange collection with our team beforehand so we can make sure your order is packed and ready when you arrive.

Tracking availability depends on the freight service used for your order.

If you need an update on a shipment, contact our team and we can provide any available tracking or delivery information.

Star-Line specialises in giftware, greeting cards and impulse-buy products for retailers.

Our ranges include jewellery, keyrings and charms, toys and novelties, stationery and book accessories, tech accessories, greeting cards and other gift lines.

We regularly introduce new ranges throughout the year, so our catalogue and website are the best places to see what’s new.

Yes, all of our ranges are available as complete retail display packages, including small CDUs, shelf stock and counter and floor displays.

We design our ranges to make them easy for retailers to introduce into their stores, with options ranging from compact CDUs and counter displays through to larger freestanding displays.

If you’re unsure what will suit your available space or budget, our team or your sales representative can help.

Yes. All of our ranges can be topped up in small pack quantities after the initial display has been purchased.

This means you can replenish your stronger-selling products without having to purchase another complete display.

Yes. Recommended retail prices (RRP) are available for all of our products to help with pricing and margin planning. These are recommendations only and retailers remain free to determine their own retail pricing.

Yes. Product imagery and marketing material are available for many of our ranges.

If you stock our products and need images for your website, social media or marketing, contact us and we’ll help with whatever material is available.

Potentially, yes.

We regularly work with established and higher-volume customers who want a particular Star-Line range to remain exclusive within their local area.

Exclusivity is considered on a case-by-case basis and may depend on the particular range, location, order volume, ongoing support of the range and any existing Star-Line stockists nearby.

If local exclusivity is important to you, speak with us or your sales representative before ordering and we can discuss what may be available.

Star-Line products are supplied on a firm-sale basis unless we agree otherwise in writing.

We don’t generally accept change of mind returns.

All returns require prior approval from Star-Line. Where a return or cancellation after dispatch is approved, reasonable freight, handling and inspection costs may apply, together with a restocking fee of up to 20% of the value of the returned goods.

Different arrangements apply where products are faulty, damaged or incorrectly supplied.

For full details, please refer to our Trading Terms & Conditions.

Please let us know as soon as possible.

Visible transit damage, shortages, incorrect products and picking or packing errors should be reported to us in writing within seven days of delivery.

Please include your invoice or order number, the affected product and quantity, a description of the issue and photographs where relevant. For transit damage, photographs of the packaging are also helpful.

We’ll review the issue and arrange the appropriate solution.

Yes. Star-Line has a network of sales representatives servicing customers across most states and territories across Australia and New Zealand.

Our representatives can show you our ranges, help you select products for your store, assist with merchandising and displays, and take orders.

Contact us if you’d like us to put you in touch with the representative for your area.

Yes. Star-Line exhibits at selected gift fairs and industry trade events throughout the year.

These events are a great opportunity to see our latest ranges in person, preview upcoming products and meet the Star-Line team.

Our two major events each year are:

• Reed Sydney Gift Fair at the ICC in February; and
• Reed Melbourne Gift Fair at the MCEC in August.

Our Australian office and warehouse are located at:

2 Apollo Close
West Gosford NSW 2250
Australia

Customers can arrange to visit or collect orders during business hours.

You can contact the Star-Line team through our website, by email at accounts@star-line.com.au or by calling +61 494 388 444.

Our regular office hours are Monday to Friday, 9:00 am to 5:00 pm.